Shipping in the US & Canada is free on orders over $75 and $150 respectively! Just add the minimum $ or more to your cart & choose free shipping at checkout.
Shipping to the rest of the world is a flat rate and does not include any import duties, tariffs, or taxes .
Most packages are shipped within a couple of days. Another confirmation email with tracking information will be sent once the package is shipped.
We want you to be happy with your purchases from City Moto! If you do need to return something, we will exchange it or issue a refund provided the item is returned to City Moto in new, unworn condition, with all tags, labels, and packaging material intact, within 30 days of purchase.
To initiate your return, email us at: firstname.lastname@example.org. Please include your name, shipping address, order number, item description & reason for return. If you are exchanging for the same item in another size, please include the desired size. We will respond within 48 hours with a return authorization.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags and labels intact.
Return shipping is the responsibility of the customer, unless there is an error on our part or the item is damaged in transit. If your item is damaged, contact us as soon as possible and keep all packing materials. Please ship items using a traceable method and insured for the value of the item. City Moto will not be responsible for lost or damaged shipments.
Magazines, unwrapped DVDs & books, and consumable items such as oil, filters, spark plugs, etc. are not eligible for returns. Special orders and custom items are also not returnable.
Refunds will be issued to applicable returns within 5 days of receiving and verifying the return. Refunds will be made back to the original payment method. Exchanges will be made within 5 days of receipt and verification of the return. In the event that the requested size/color/item to be exchanged is not available we will contact you to offer a substitute or refund.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.